Refund Policy Domain Names NZ Websites Ltd acts as an agent on your behalf to register domain names we incur charges on your behalf. Please be aware of the following refund conditions for Domain Names. New Zealand Domain Names: If you have ordered and paid for a NZ Domain Name you have the right to cancel that domain name within 5 days of the initial request. If cancelled within 5 days the complete fee will be refunded to you. After the first 5 days, it is possible to cancel the domain name if you know longer require it but there are no refunds either in full or on a pro-rata basis once registration is complete. Domain names are registered for a default of 1 year unless a longer term is ordered. All International Domain Names: Once payment is received for an international domain name and that name is successfully registered for you, there is no refund available. The domain name is yours for the next 12 months. It is possible to cancel the domain name if you know longer require it but there are no refunds either in full or on a pro-rata basis once registration is complete. By using our domain registration service, you accept the above Terms & Conditions, and hold NZ Websites Ltd safe from any refund claims.